Privacy Policy

Last updated: 05 September 2026

At Purify Drop, we respect your privacy. This Privacy Policy explains how we collect, use, and handle personal information when you visit purifydrop.com, place an order, request installation or maintenance, or contact our team.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number, and delivery or installation address.

• Order details, payment status, and service history.

• Information you provide through enquiries, feedback, and support requests.

• Technical information, such as your IP address, browser type, device information, and website activity, through cookies and similar technologies.

2. How We Use Your Information

We use relevant information to:

• Process orders and arrange delivery, installation, and maintenance.

• Communicate order updates and respond to enquiries.

• Manage warranty requests and customer support.

• Improve our website, products, and customer experience.

• Prevent fraud and meet applicable recordkeeping and legal requirements.

• Send promotional communications where permitted by law, with consent where required.

You can ask us to stop promotional communications at any time. Essential order and service messages may still be sent.

3. Sharing Your Information

We may share relevant information with service providers who help operate our business, including website hosting providers, payment processors, delivery partners, installation technicians, and customer support providers.

Where analytics or advertising tools are enabled, their providers may receive device identifiers and information about website activity, subject to applicable consent requirements.

We may also disclose information when required by law or necessary to establish, exercise, or defend legal claims.

4. Cookies and Similar Technologies

Our website may use cookies to support essential functions, remember preferences, and—where enabled—measure website performance or support advertising.

You can manage cookies through your browser and any cookie preference controls available on our website. Disabling essential cookies may affect certain features. Where required, consent will be requested before non-essential tracking is activated.

5. Data Security and Retention

We take reasonable steps to protect personal information against unauthorised access, misuse, and loss. However, no online service can guarantee absolute security.

We retain information for as long as reasonably necessary for the purposes described above, including order fulfilment, service support, recordkeeping, and resolving disputes.

Some service providers may process information outside Pakistan, subject to applicable legal requirements.

6. Your Privacy Requests

You may contact us to request access to, correction of, or deletion of your personal information, or to withdraw marketing consent. Requests will be handled in accordance with applicable law, and we may need to verify your identity.

Certain records may need to be retained to meet legal obligations or resolve outstanding transactions.

7. Policy Updates

We may update this policy to reflect changes in our services or information practices. The latest version will appear on this page with an updated date. Where required, we will provide additional notice of significant changes.

8. Contact Us

For general information and business enquiries:
info@purifydrop.com

For customer support, privacy questions, and personal information requests:
support@purifydrop.com

Purify Drop
Website: purifydrop.com